Online Support for Nova Development Software Products

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Installation Issues
  • Why do I get a 1305 Error when I try to install?
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  • Why do I get a 1607 Error when I try to install?
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  • Install Error: 1335
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  • Install Error: 1330
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  • Install Error: InstallShield software interrupted
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  • Install Error: MSIEXEC.EXE has encountered a problem and needs to close
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  • Install Error: 1311 Source file not found...
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  • Install Error: 1402 Could not open key.
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  • Install Error: Windows Installer Service could not be accessed
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  • Install Error: isNNAA.tmp encountered a problem
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    Parallels Desktop for Mac
  • What are my support options for Parallels?
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  • I just purchased Parallels and it is missing the Parallels CD.
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  • Having problems running Parallels for Mac 3.0 under Mac OS X 10.5 (Leopard).
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  • When running Parallels under Leopard I am having some troubles with reliability.
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  • When using Leopard with Parallels I am unable to update.
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  • "No boot device available, press Enter to continue" when starting virtual machine
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  • "The activation key seems to be invalid" error message
  • Where is the serial number located
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  • How to access a Shared Folder in Windows
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  • How to activate Parallels Desktop for Mac
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  • How to correct problems with a USB printer
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  • How to install Parallels Desktop for Mac
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  • Why is the Expanding Disk not expanding
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  • Unable to press the F8 key while installing Windows
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  • Virtual machine is not booting with the CD/DVD in the drive

    • Greeting Card Factory 7.0
  • Lines appearing when printing my card project.
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  • Error occured displaying the Insert Graphics dialog box
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  • How to open a project saved on a CD
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  • Must uninstall old version before installing new version
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  • How to print with borderless printing
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  • PDF option is greyed out on the File menu
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  • Printing is either blank, only half of page/image prints or all/part of image is a black box
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  • Program is freezing up
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  • Projects do not appear in selection screen
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  • Sentiments window is blank
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    Publisher Pro 2.0
  • How to create a custom page size
  • How to create a PDF
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  • How to crop an image into a circle
  • How to export a multi-page project into a single PDF page
  • How to open project on a different computer
  • How to perform a mail merge
  • Missing linked resource error message
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  • Not enough memory error when creating PDF
  • Project Wizard no longer appears at launch of program
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  • What is the difference between US and A4 templates?
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    PhotoImpact Pro 11.0
  • Explanation of layering concept
  • Getting "not enough memory" error message
  • How to add text to an image
  • How to crop an image
  • How to make an image with a transparent background using Image Optimizer
  • Missing toolbars after opening program
  • Not accepting the serial number for installation
  • Program runs slow when working with multiple images
  • Receive "roll back" message and installation stops
  • Where is the Serial Number for the installation

    • Photo Explosion 3.0
  • "Saving to a lossy file may cause changes to image data." when saving image
  • “Can not reset background” on Windows XP at launch
  • Can the Webshow feature import AVI, MP3, MPEG-1 or WAV files
  • Clipart (WMF) thumbnails not displaying in Vista
  • Does Photo Explosion support borderless printing
  • How to correct a Load MPEG VIO Driver Error
  • How to crop an image
  • How to import images when camera is not recognized
  • Printed project does not match Print Preview
  • Program will not launch

    • InstaForm Invoices & Estimates 2.0
  • Cannot use with more than one company
  • How to add a field to the template design
  • How to create a new invoice
  • How to create or edit a formula
  • How to delete an (Invoice, Estimate, Purchase Order, etc.)
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  • How to edit Company information
  • How to get the Partial Payment on the invoice design
  • How to save as a PDF file
  • Opening program generates error "Customize.exe has caused..."
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  • The window does not open when New is clicked

    • Label Factory 3.0
  • How to create a database
  • How to create an ISBN barcode
  • How to export Outlook contacts to Label Factory
  • How to generate barcodes based off information in a database
  • How to import an Excel spreadsheet
  • How to increase print quality
  • How to print barcodes in numerical order
  • How to use a Blank template
  • Print Preview comes up blank
  • Who to contact about the licensing agreement

    • Scrapbook Factory 3.0
  • 12x12 projects are printing 8.5x11
  • Exported image appears low quality
  • How to add another Daily/Weekly/Monthly page to a calendar project
  • How to export project to PDF file
  • How to print borderlessly in Scrapbook Factory
  • How to print on a custom size page
  • How to use more than 10 pages per project
  • Image from camera or scanner appears to lose quality
  • Prompted to uninstall older version
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  • When moving an image the program freezes

    • If you are unable to find the answer to your question, please click here for additional support options.